Hero Internet has a list of contact phone numbers and email addresses that can be used in the event of a network outage or problem with our main contact channels.

We ask that you use our main phone number 0800 YOUR HERO (or 09 242 0001) or email support@hero.co.nz initially and then only escalate to our other contact details if necessary outlined below.

Physical Contact Address

Hero Internet Ltd
Company number: 6906473
Level 4,
220 Queen Street,
Auckland 1010,
New Zealand

Online Support

If your issue is not urgent then you can email us at support@hero.co.nz or fill out our contact form or use the Ticketing system in your web portal

For more urgent matters you can click here to send us a message via Facebook messenger at m.me/herointernetnz

Alterntively click here and you can also follow us and send us a DM on our Twitter account

Phone Support

If you need to contact us urgently by phone you can reach us on 0800 YOUR HERO (0800 968 743) or +64 9 242 0001 from overseas.

If for some reason you are unable to conact us on our main number then dial 0800 119769. This number is hosted on a different network and will forward to our oncall engineer. If you are unable to reach us then it may be that we taking other calls so please leave us a message and we will return your call ASAP