Hero create award winning services that compete with the best in the world through constant innovation and the development of smart intuitive features. Our founders have significant experience with the development and delivery of VoIP services both in NZ and internationally. Our range of VoIP solutions include our Mobile PBX App "Hero Connect", Hosted Cloud PBX, SIP Trunking, Pre-configured Handsets, Faxmail, Conferencing and Call Centre solutions. We can offer International phone numbers from over 50 countries worldwide and over 100 interconnects globally to achieve the best rates and quality of service.
Designed to help you grow your business and increase efficiency our wholesale and carrier services are extremely competitive and rich in features. Aside from simple SIP trunking and number provisioning services we can offer a full white label or co-branded service and can either handle credit card payments direct with the customer or integrate a wholesaler's own merchant services into your portal. We can also white label our Mobile Apps for customers and offer Fibre Broadband services nationwide.
At Hero we offer unparalleled value with our VoIP services. Wholesalers will receive a significantly reduced rate for their phone numbers starting at just $1.50/month* for DDIs and $2.50/month* for feature rich Hosted Cloud PBX lines (T&C's apply). We also offer the best VoIP calling rates in NZ and unlike many other providers we also offer wholesale line bundles to provide additional savings and flexibility. (*ex. GST). Contact us today for more details and pricing.
At Hero we realise that all wholesale customers are different which is why we have flexibility in how wholesalers connect to and use our service. We offer traditional SIP peering, registered SIP trunks or hosted SIP or IAX2 lines. Wholesale customers can use any of our cloud features alongside their own existing features such as call recording, fax to email, network call forwarding etc. We also support secure SIP and RTP (TLS) to encrypt traffic.
Hero can offer white labelling across all of our products and services which means that a wholesale customer can have their own branding and logos applied to the Hero service. This includes "skinning" our web portals, Apps and our Cloud PBX services. We can also offer Billing and Credit Card Payment Services under another brand. Additionally, a wholesaler could choose just to white label a subset of our service such as our Apps, Call Recordings or Faxmail.
We are focused on developing smart applications for Apple and Android smartphones with our Hero Connect product. We offer wholesalers a white label option so they are able to 'skin' our Apps with their own Branding and Logos. Offering smartphone applications gives end users more flexibility and mobility and the wholesaler a competitive advantage over simply offering a traditional fixed line service.
One area where we have seen many of our competitors drop the ball has been with quality and timely support. This is why at Hero, we offer our wholesale partners "round the clock" 24x7 priority support. We have experienced technical support staff based in New Zealand, the UK and USA and aim to provide real-time support through numerous channels including phone, messenger, tickets and email support.
We are able to work with wholesale customers to develop bespoke, customised solutions with better integration and branded applications and services. We offer a powerful JSON based API which allows you to interface directly with our voice, billing and provisioning platforms and we have secure real-time billing feeds for Call Detail Records (CDR) processing. At Hero we have a flexible "can do" attitude with our wholesalers.
At Hero we have a flexible "can do" attitude with our wholsale partners. Which is why we will always listen to our wholesale customers and work with them to develop products and solutions that they need for their own clients. Our focus is continued software development rather than behaving like a traditional 'Telco' and dictating to customers what they can do. Our passion for VoIP is reflected in our services.