Work Smarter
Not Harder


VoIP Phones,  Cloud PBX,  Conferencing
SIP Trunks,  Unlimited Broadband
Microsoft Teams Integration


Our Services    Try Free


Harness the Power of Hero AI
Call Transcriptions, Sentiment Analysis, Voice Activated Attendants
Dictation, Automatic Language Translation, Transcript Analysis Tools

What We Offer

At Hero Internet we offer a wide range of products and services for homes and businesses of all shapes and sizes. Call us today!

0800 YOUR HERO

+64-9-242-0001 from outside NZ

Internet (VoIP) Phones

We offer Phone Lines to run over your Internet Connection and a range of quality low cost pre-configured VoIP Handsets and analogue telephone adapters. Click here for more

Cloud PBX  &  Web Conferencing

Our Cloud PBX service is a powerful hosted VoIP platform designed to deliver big business features, Free Unlimited call recording, AI transcripts and sentiment analysis

Mobile PBX

Ditch your traditional Fixed Line phone system and get on the move with Hero Connect our feature rich, location aware App with fully integrated PBX features and one-touch call recording

SIP Trunking

Connect your existing PBX to our SIP trunking service and take advantage of great calling rates, real time provisioning and free cloud features such as cloud based call recording

High Speed Broadband

Hero Internet offers Reliable Unlimited High Speed Fibre Broadband nationwide for small to medium businesses as well as home users. Click here to view our plans and learn more

Microsoft Teams Integration

Move some or all of your phone numbers and calling into Microsoft Teams and fully integrate your phone services with Office 365 using our unique Teams Integration Service

Our Cloud PBX

Hero Internet's award winning, feature-rich Cloud PBX service is included with all of our full featured Phone Lines and Flexi Line bundles. We also offer free extension numbers for internal call routing call flows. Here are some great reasons as to why Hero Internet's Cloud PBX should be your next PBX

Big Business Features

Our Cloud PBX is packed full of features including unlimited cloud based call recordings, forwarding, queuing, hunting, auto attendant, faxmail and AI transcripts and call analysis. Click here for a comprehensive list of features.

Web Conferencing

All Hero Internet Cloud users get access to our awesome HTML5 browser based web conferencing service. This includes high definition audio and video capabilities and advanced collaboration features. Click here to learn more.

Automatic upgrades

Our Cloud service is constantly being upgraded and improved, at no extra cost to you. Unlike traditional PBXs which need expensive upgrades as time goes on, our Cloud PBX is always up to date with the latest features.

Easy Customisation

With our web portal you can change features, add new lines, update call flows, view call records real time, listen to recordings, analyse call transcriptions and so much more. It's all at your finger tips and under your control.

Office Mobility

Hero Internet Cloud PBX is not tied to a physical location - answer calls when you are out and about, working remotely or overseas. You can use our Hero Connect Smartphone apps and register from multiple devices simultaneously.

Great Value & No Contracts

Our calling rates are the lowest around and our bundles offer amazing value with mobile calls from just 2.5c/min. Cloud PBX lines are just $4 per month. Our pre-paid terms mean there are no contracts and you pay month by month.

SIP Trunking

SIP Trunking is available on all of our line bundles - or you can choose to add our low cost DDIs (with no Cloud Features) at just $2+GST per month.
Each account comes with 2 FREE channels by default and you can then add extra channels for $2+GST each.  Click here for details.

Customers have three options when connecting their IP capable PBX to Hero Internet - SIP Peering, IAX2 or Registered SIP Trunks.
Simply make the choice that best suits your business requirements.

Flexible

Hero Internet offer several options to connect including Registered SIP Trunks, Peering and IAX2 connectivity. Easily add more trunks and lines as your business grows - you only pay as you grow for what you need

Easy Customisation

With our Hero Internet Web portal you can change features, add new lines, view call records and listen to call recordings in real time and so much more. We also have APIs for software integration and automation.

Saves you Money

There are no set up fees, no maintenance and our low cost calling rates are the lowest around. Our bundles offer amazing value with mobile calls from just 2.5c/min and DDI numbers are just $2 per month.

Geographic Mobility

Hero Internet SIP Trunks are not tied to a physical location - so if connectivity on one trunk fails you can automatically failover to a secondary site.

No Contracts

Our pre-paid terms mean there are no long term contracts. You either Pay as you talk or buy our monthly line or calling bundles. Cancel anytime before month end and you won't be charged for the next month.

Hybrid Solutions

Combine your SIP Trunking service with selected Hero Internet Cloud featues such as network call forwarding, call recording and transcriptions and increase the value of your solution at no additional cost.

Hero Connect Apps

Our Free Hero Connect Mobile Apps for Windows, Apple and Android Smartphones allow customers to move away from traditional 'fixed' handsets to their existing desktop or smartphone without losing any of the rich features they have come to expect from their existing phone system. We also have a unique feature called 'Location Profiles' for our Smartphone App which allow a user to use GPS locations to define call flows for incoming calls. By utilising our Cloud PBX features which are built-in to the App, businesses and home users can now rid themselves of their inflexible, expensive handsets and phone systems and move their lines onto their mobiles at no extra cost.

To download the App that best suits your needs click below:

    iPhone App
     Or click here for the SecureVOIP Basic Edition App   (Instructions link)

     Android App
     Or click here for the SecureVOIP Basic Edition App   (Instructions link)

     Hero Connect (Micro Edition*)
    Installation Instructions (*Recommended)
    Windows (Older Legacy Edition)
    Installation Instructions

     Mac OS Telephone App (Alternative)
    Installation Instructions
      Mac OS App (Older Legacy Edition)
    Installation Instructions
      Hero Connect Micro (Emulation Instructions)
    Installation Instructions

Saves you Money

You no longer need to buy or replace hardware or pay for support contracts or cabling/setup costs. Setup is easy and our bundles offer amazing value with mobile calls from just 2.5c/min and numbers at just $4 per month.

No Hardware or Hybrid

By moving all or some of your existing phone lines to Hero Connect you no longer need to worry about physical hardware. You can have a hybrid model where some users retain handsets while others use our Apps.

Geographic Mobility

You can now take your fixed line services anywhere you want in the world without having to setup expensive call forwarding. All you need is a Wifi or 3G/4G internet connection

Manage Your Calls

Our Apps allow you to control your advanced calling features right inside the App itself without the user having to login to a separate web portal or by dialing feature star codes.

Scale on Demand

No longer do you need to worry about new staff needing phones to be setup/configured. Simply download the App as many times as you need and scale your phone systems easily

HD Voice and Video

Our Mobile Apps offer high definition voice and video calling capabilities along with advanced call transfer and 3 way calling functionality

Phone Lines

Phone Lines with Hero Internet cost just $4+GST per month and if you already have your own PABX then a DDI will cost you just $2+GST per month.
We also offer FREE internal extension numbers and can also offer International numbers from just $5+GST per month.
All Cloud Lines come with FREE Cloud Based Call Recording and transcriptions for up to 24 months. Long Term Storage is an additional $2+GST per month.

You can then choose to save on your calling costs by adding a calling bundle by either:
Converting your phone line(s) to a Flexi Line Bundle (where the minutes are attached to each individual phone line)
or  Sharing the calling bundle minutes across all the lines or extensions on your account by adding an Account Bundle.

Alternatively you can choose to "Pay as you go" for your calls as well.  Click here for our casual calling rates.

  • Cloud Line

    NZ Hosted Phone or Fax Line
  • $ 4 + GST/mth ($4.60 inc. GST)
  • Includes any NZ number
  • Unlimited inbound calls
  • Pay as you go rates:
    Landline: 2c/min +GST
    NZ Mobile: 8c/min +GST
    Other Calls: From 2c/min +GST
  • Signup

  • DDI Number

    DDI number for your own PABX
  • $ 2 + GST/mth ($2.30 inc. GST)
  • Includes any NZ number
  • Unlimited inbound calls
  • Pay as you go rates:
    Landline: 2c/min +GST
    NZ Mobile: 8c/min +GST
    Other Calls: From 2c/min +GST
  • Signup

  • Toll Free Number

    0800 or 0508 Numbers
  • $ 4 + GST/mth ($4.60 inc. GST)
  • Choose your own number
  • Port an existing number
  • Incoming Tollfree rates:
    Landline: 4c/min +GST
    NZ Mobile: 16c/min +GST
    Add a Tollfree bundle to save
  • Signup

  • International

    Australia, UK, USA and more.
  • $ 5 + GST/mth ($5.75 inc. GST)
  • Choose from 20+ Countries
  • Unlimited inbound calls
  • Pay as you go rates:
    Landline: 2c/min +GST
    NZ Mobile: 8c/min +GST
    Other Calls: From 2c/min +GST
  • Signup

Try Hero Internet for 1 month free of charge

Flexi Line Bundles

Call Bundles that are attached to Individual Lines
Save on calling costs by converting your phone line to a Flexi Line Bundle. This attaches a bundle of minutes to individual phone lines or extensions on your account.

At Hero Internet we believe in creating plans and bundles that are flexible and work for home and business customers of all shapes and sizes. So rather than trying to create fixed bundle sizes we let you customise your plan by adding exactly what you need to your account one phone at a time. We also want our minute bundles to be useful and reflect how people today use their phones - so we include all call types in New Zealand and Australia, both landline and mobile calling is included. We also bundle in over 70 destinations around the world, so that customers don't have to worry about whether calls are included in their minute bundle or not.

All Hero Internet Line Bundles also come with FREE Long Term Call Recording Storage in the Cloud (up to 7+ years storage)

  • Flexi Lite

    5 Hours outbound calls per line
  • $ 10 + GST/mth ($11.50 inc. GST)
  • Includes any NZ phone number
  • Choose any phone number
  • 5 hours (300 mins) calling
    to NZ & Aus fixed/mobiles
  • +75 other countries included**
  • Other Calls: From 2c/min +GST
  • Unlimited inbound calls
  • Signup

  • Flexi Power

    12 Hours outbound calls per line
  • $ 20 + GST/mth ($23.00 inc. GST)
  • Includes any NZ phone number
  • Choose any phone number
  • 12 hours (720 mins) calling
    to NZ & Aus fixed/mobiles
  • +75 other countries included**
  • Other Calls: From 2c/min +GST
  • Unlimited inbound calls
  • Signup

  • Flexi Max

    20 Hours outbound calls per line
  • $ 30 + GST/mth ($34.50 inc. GST)
  • Includes any NZ phone number
  • Choose any phone number
  • 20 hours (1,200 mins) calling
    to NZ & Aus fixed/mobiles
  • +75 other countries included**
  • Other Calls: From 2c/min +GST
  • Unlimited inbound calls
  • Signup

  • Flexi Extreme

    40 Hours outbound calls per line
  • $ 60 + GST/mth ($69.00 inc. GST)
  • Includes any NZ phone number
  • Choose any phone number
  • 40 hours (2,400 mins) calling
    to NZ & Aus fixed/mobiles
  • +75 other countries included**
  • Other Calls: From 2c/min +GST
  • Unlimited inbound calls
  • Signup
Bundled minutes do not rollover to the next monthly bill cycle. Other bundles available include; 1500 mins @ $37.50, 1800 mins @ $45, 3000 mins @ $75 (excl GST)
* Hero Internet to Hero Internet (On-net) calls and all Incoming calls are free of charge with the exception of calls into Toll Free numbers
** Minutes include those countries listed in our bundled country minutes page and are subject to change.
*** If you wish to share minutes across all lines or extensions on your account then your best option is to add Cloud Lines and add a calling bundle

Plans

All inclusive plans that include phone numbers, channels and calling minutes
If you need a single all-inclusive plan with a fixed monthly price then our plans could be the best option. The calling minutes apply to all lines on the account which share the minute bundle. We want our plans to be useful and reflect how people today use their phones - so we include all call types in New Zealand and Australia, both landline and mobile calling is included. We also bundle in over 70 destinations around the world, so that customers don't have to worry about whether calls are included in their minute bundle or not. If you exceed your minutes or number allocation then you simply pay for the overage once your minutes have been exhausted at our standard low calling rates.

  • Business SOHO Plan

  • $ 25 + GST/mth ($28.75 inc. GST)
  • 2 x Phone Numbers
  • Unlimited Extensions
  • 5 x Channels
  • 500 minutes to all NZ & Aus
  • +75 other countries included*
  • Unlimited inbound & onnet mins**
  • Shared account minutes
  • Signup

  • Business Starter Plan

  • $ 50 + GST/mth ($57.50 inc. GST)
  • 5 x Phone Numbers
  • Unlimited Extensions
  • 10 x Channels
  • 1,000 minutes to all NZ & Aus
  • +75 other countries included*
  • Unlimited inbound & onnet mins**
  • Shared account minutes
  • Signup

  • Business Pro Plan

  • $ 100 + GST/mth ($115.00 inc. GST)
  • 10 x Phone Numbers
  • Unlimited Extensions
  • 20 x Channels
  • 2,000 minutes to all NZ & Aus
  • +75 other countries included*
  • Unlimited inbound & onnet mins**
  • Shared account minutes
  • Signup

  • Enterprise Plan

  • $ 200 + GST/mth ($230.00 inc. GST)
  • 20 x Phone Numbers
  • Unlimited Extensions
  • 30 x Channels
  • 5,000 minutes to all NZ & Aus
  • +75 other countries included*
  • Unlimited inbound & onnet mins**
  • Shared account minutes
  • Signup

All prices are in NZ Dollars, exclude GST and are charged in one minute blocks.
* Minutes include those countries listed in our bundled country minutes page and are subject to change.
** Incoming calls to TollFree numbers are charged. All other numbers can receive unlimited inbound minutes for no additional charge

Account Bundles

Call Bundles that are shared across all lines on an account
Hero Internet customers can add account calling bundles to their account rather than paying the standard rates which can save more on their calling. These bundles apply to all lines on the account which share the minute bundle. Again, we want our account calling bundles to be useful and reflect how people today use their phones - so we include all call types in New Zealand and Australia, both landline and mobile calling is included. We also bundle in over 70 destinations around the world, so that customers don't have to worry about whether calls are included in their minute bundle or not. If you have purchased a flexi line bundle with included minutes then this account based calling bundle will be in addition to those minutes and only consumed by a line once the minutes associated with that line are exhausted first.

  • 5 Hours

  • $ 15 + GST/mth ($17.25 inc. GST)
  • 300 minutes outbound calls
  • NZ & Aus fixed/mobiles
  • +75 other countries included*
  • Shared account minutes
  • Calls from 5 cents/min**
  • Signup

  • 10 Hours

  • $ 29 + GST/mth ($33.35 inc. GST)
  • 600 minutes outbound calls
  • NZ & Aus fixed/mobiles
  • +75 other countries included*
  • Shared account minutes
  • Calls from 4.83 cents/min**
  • Signup

  • 25 Hours

  • $ 70 + GST/mth ($80.50 inc. GST)
  • 1,500 minutes outbound calls
  • NZ & Aus fixed/mobiles
  • +75 other countries included*
  • Shared account minutes
  • Calls from 4.67 cents/min**
  • Signup

  • 50 Hours

  • $ 120 + GST/mth ($138.00 inc. GST)
  • 3,000 minutes outbound calls
  • NZ & Aus fixed/mobiles
  • 75 other destinations included*
  • Shared account minutes
  • Calls from 4 cents/min**
  • Signup

Bundled minutes do not rollover to the next monthly bill cycle. Larger 100 and 200 hour plans also available in the Hero Internet Portal or on request.

All prices are in NZ Dollars, exclude GST and are charged in one minute blocks.
* Minutes include those countries listed in our bundled country minutes page and are subject to change.
**Rates exclude GST and are achieved if all bundled minutes are fully utilised. Additional minutes charged at standard calling rates

Hero Internet NZ Landline Bundles

Shared across all lines on an account
If you need to call a lot of New Zealand fixed/landlines but are making very few mobile or overseas calls then you can choose one of our NZ Landline calling bundles instead which allows you to save specifically on your NZ fixed line calling.

  • 10 Hours

  • $ 10 + GST/mth ($11.50 inc. GST)
  • 600 minutes outbound calls
  • NZ fixed landlines only
  • Shared account minutes
  • Calls from 1.67 cents/min**
  • Signup

  • 25 Hours

  • $ 22 + GST/mth ($25.30 inc. GST)
  • 1,500 minutes outbound calls
  • NZ fixed landlines only
  • Shared account minutes
  • Calls from 1.47 cents/min**
  • Signup

  • 50 Hours

  • $ 40 + GST/mth ($46.00 inc. GST)
  • 3,000 minutes outbound calls
  • NZ fixed landlines only
  • Shared account minutes
  • Calls from 1.33 cents/min**
  • Signup

  • 100 Hours

  • $ 75 + GST/mth ($86.25 inc. GST)
  • 6,000 minutes outbound calls
  • NZ fixed landlines only
  • Shared account minutes
  • Calls from 1.25 cents/min**
  • Signup

Bundled minutes do not rollover to the next monthly bill cycle. Larger 200+ hour plans also available in the Hero Internet Portal or on request.

All prices are in NZ Dollars, exclude GST and are charged in one minute blocks.
**Rates exclude GST and are achieved if all bundled minutes are fully utilised. Additional minutes charged at standard calling rates

Hero Internet Toll Free Bundles

Shared across all lines on an account
If you need want a New Zealand Toll Free number then this costs just $4+GST per month with Hero Internet. You can save on incoming call costs to your toll free number by selecting and adding a bundle from below. Otherwise, you can view our casual rates on our rates page by clicking here.

  • 5 Hours

  • $ 30 + GST/mth ($34.50 inc. GST)
  • 300 minutes inbound calls
  • All calls included (inc. Fixed and Mobile)
  • Shared account minutes
  • Calls from 10 cents/min**
  • Signup

  • 10 Hours

  • $ 60 + GST/mth ($69.00 inc. GST)
  • 600 minutes inbound calls
  • All calls included (inc. Fixed and Mobile)
  • Shared account minutes
  • Calls from 10 cents/min**
  • Signup

  • 20 Hours

  • $ 120 + GST/mth ($138.00 inc. GST)
  • 1,200 minutes inbound calls
  • All calls included (inc. Fixed and Mobile)
  • Shared account minutes
  • Calls from 10 cents/min**
  • Signup

  • 40 Hours

  • $ 240 + GST/mth ($276.00 inc. GST)
  • 2,400 minutes inbound calls
  • All calls included (inc. Fixed and Mobile)
  • Shared account minutes
  • Calls from 10 cents/min**
  • Signup

Bundled minutes do not rollover to the next monthly bill cycle. All prices are in NZ Dollars, exclude GST and are charged in one minute blocks.
**Rates exclude GST and are achieved if all bundled minutes are fully utilised. Additional minutes charged at standard calling rates

Home Fibre Broadband

At Hero Internet we are committed to only delivering the best possible broadband products for our customers. This is why at Hero Internet we have chosen to only offer high speed broadband services. This means we only offer fibre and high speed access products to customers where we know we can deliver a consistently good quality internet connection.

We also think the days of capping users or charging for data are gone, so all of our internet plans offer unlimited data usage with simple all inclusive pricing.

  • 50/10Mb Fibre

    Unlimited Data
  • From  $ 52.17 + GST/mth * ($59.99 inc. GST)
  • Residential Only
  • 50Mb down, 10Mb upload**
  • No fixed term contract
  • Coverage areas only ^
  • Signup

  • 300/100Mb Fibre

    Unlimited Data
  • From  $ 76 + GST/mth * ($87.40 inc. GST)
  • Residential Only
  • 300Mb down, 100Mb upload**
  • No fixed term contract
  • Coverage areas only
  • Signup

  • Residential Fibre Max

    Unlimited Data
  • From  $ 95 + GST/mth * ($109.25 inc. GST)
  • Residential Addresses
  • 950Mb down, 500Mb upload
  • No fixed term contract
  • Coverage areas only
  • Signup

  • Hyper Fibre 2000

    Unlimited Data
  • From  $ 150 + GST/mth * ($172.50 inc. GST)
  • Residential Addresses***
  • 2000Mb down, 2000Mb upload
  • No fixed term contract
  • Coverage areas only
  • Signup

Business Fibre Broadband

  • 300/300Mb Fibre

    Unlimited Data
  • From  $ 86 + GST/mth * ($98.90 inc. GST)
  • Business Addresses
  • 300Mb down, 300Mb upload**
  • No fixed term contract
  • Non Chorus Fibre only
  • Signup

  • Small Business Fibre

    Unlimited Data
  • From  $ 90 + GST/mth * ($103.50 inc. GST)
  • Business Grade SLA
  • 500Mb down, 500Mb upload
  • No fixed term contract
  • Coverage areas only
  • Signup

  • Small Business Max

    Unlimited Data
  • From  $ 110 + GST/mth * ($126.50 inc. GST)
  • Business Grade SLA
  • 950Mb down, 500Mb upload
  • No fixed term contract
  • Coverage areas only
  • Signup

  • Hyper Fibre 2000

    Unlimited Data
  • From  $ 150 + GST/mth * ($175.95 inc. GST)
  • Business Addresses***
  • 2000Mb down, 2000Mb upload
  • No fixed term contract
  • Coverage areas only
  • Signup
* A one-off installation admin fee of $50 +GST ($57.50 inc GST) will also apply for new Fibre connections.
* Additional $10+GST tail extension costs apply for fibre connections not supplied by Chorus or not in the Tuatahi (UFF) Waikato region.
* The lowest speed plan for a business premises is 300M/300M starting at $86+GST/month. Additional installation fees may apply for business connections
** 300M speeds only available on Chorus, Tuatahi (UFF) and Enable at this stage. Northpower and Unison connections operate at 100/20 and 100/100 speeds.
*** HyperFibre Requires a new ONT installation and one-off install/upgrade charges will apply. Enquire for details.
^ The Home Starter 50/10 pricing is only available on Chorus and Tuatahi Fibre. Enable, Northpower and Unison pricing retails at $75+GST

4G Fixed Wireless and DSL

We recommend customers install fibre broadband wherever this is available. However, it is often the case that fibre connectivity is unavailable at an address or installation is delayed or the customer requires a non-fibre connection for other reasons. Our supplied Huawei router also comes with automatic WAN port failover to 4G so it can be used for Fibre customers who require resiliency in the event of a fibre outage at their premises.

Hero Internet can also provide 4G Fixed Wireless and VDSL/ADSL connections nationwide to customers at competitive prices and all 4G and DSL customers will be given a public IPv4 Internet Address (No NAT is used on connections).

  • Full Speed 4G Fixed Wireless

    60GB of Data
  • From  $ 55 + GST/mth * ($63.25 inc. GST)
  • Business or Residential
  • Unlimited Speeds over 4G network
  • 60GB Data Cap
  • Huawei B818 Modem Required*
  • No fixed term contract
  • Public IPv4 Address + Static option***
  • Signup

  • 100/100Mb 4G Fixed Wireless

    Unlimited Data
  • From  $ 72 + GST/mth * ($82.80 inc. GST)
  • Business or Residential
  • Up to 100Mb download/upload
  • No data cap - Unlimited Data
  • Huawei B818 Modem Required*
  • No fixed term contract
  • Public IPv4 Address + Static option***
  • Signup

  • VDSL/ADSL Broadband

    Unlimited Data
  • From  $ 75 + GST/mth * ($86.25 inc. GST)
  • Business or Residential
  • Download and Upload speed will vary
  • No data cap - Unlimited Data
  • BYO Modem or Router
  • No fixed term contract
  • Public IPv4 Address + Static option***
  • Signup
  *4G Fixed Wireless customers will need a Huawei B818 Modem which can be supplied at a one-off cost of $299+GST
* Customers may supply their own router however it must be a compatible 4G router (Huawei B818, TP-Link Deco X58)
* Older modems such as the B315 or B3000 may technically work but result in poor performance
** A one-off installation admin and handling fee of $50 +GST ($57.50 inc GST) will also apply for new connections.
*** All customers will be given a public IPv4 address and a fixed static IPv4 address can be added at $5+GST per month.
*** 4G Fixed Wireless Coverage areas are typically in Urban areas only and may not be offered in all mobile coverage areas.