How can AI Voice help your business?
Using AI to monitor voice calls can provide valuable insights that enhance efficiency and improve your business.
See AI Voice PricingHero AI Voice
Welcome to the future of business telephony! Deliver exceptional customer experiences with New Zealand's only AI-Powered Business Phone System
AI Voice Features
Our revolutionary AI technology is used throughout our communication suite.
Call Transcription & Summary
Full transcripts or concise summaries of calls that provide an overview of the conversation.
Call Sentiment Analysis
See which calls had positive or negative interactions and detect use of bad language.
AI Receptionist
Automatically direct inbound callers with voice recognition and AI voice chat.
Automatic Language Translation
Our call transcription service translates over 100 languages, including Te reo Māori.
Voicemail Transcription & Dictation
Voicemail transcribes to email/SMS for quick reading; includes dictation and translation.
Transcription Alerts
Set up alerts for follow-up actions, keywords, low sentiment scores, or profanity in calls.
Text to Speech Generator
Create natural-sounding audio files and integrate them into your phone system.
Call Transcription & Summary
Enhance Hero’s call recording with precise, AI-powered transcription for all your calls. Transcriptions are accessible via our web portal or sent to you by email along with the call recordings.
Our cutting-edge AI engine analyzes the transcriptions and generates a concise one-paragraph summary, providing a quick overview of each conversation. This feature allows you to gain valuable insights into your customer interactions without having to listen to lengthy recordings.
Additionally, recordings are automatically categorised based on their content, simplifying the search process. Users can search by these categories or by specific words and phrases used during the calls.
Call transcription is included with all our AI Voice plans, and the Real Time plans offer retroactive analysis of all your recordings for even more comprehensive insights.
Full Call Transcripts
One Paragraph Summary
Search for Keywords
Call Sentiment Analysis
In addition to full call transcriptions, our advanced AI engine analyzes conversations to generate a sentiment score, offering immediate insights into whether interactions were positive or negative. This feature is essential for pinpointing areas where your customer service can be enhanced.
The names of all participants and any other mentioned parties are highlighted and searchable, making it easy to access and review information from previous interactions. Our sentiment analysis also detects profanity or threatening language, providing valuable insights into potential safety concerns.
Sentiment analysis is included with all AI Voice plans, with the Real Time plan offering instant analysis for immediate feedback.
Identify Parties Involved
See Negative Interactions
Detect Profanity & Threats
AI Receptionist
Our Voice Activated Auto Attendant service allows callers to interact with a natural-sounding voice and specify their needs. The AI engine then routes them to the appropriate department or individual based on their request.
Just tell our AI Receptionist what departments you have and their main tasks, the names of your users and their roles in the organisation and our AI Receptionist will send the call to the right department or user. If the AI needs more information then it will interact with your callers in natural language until a suitable route has been determined for the call. With 99% accurate voice recognition, Hero ensures a smooth experience that minimises caller frustration and reduces hang-ups.
AI Voice Attendants can save companies thousands annually by decreasing the volume of calls needing manual handling, allowing employees to concentrate on their specialised tasks.
AI Voice Recognition
Automatic Call Direction
Pre-defined Keywords
Automatic Language Translation
In addition to sentiment analysis, our AI engine automatically translates any detected foreign languages, recognizing over 100 languages, including Te Reo Māori.
The translation service activates after listening to the first 30 seconds of a call. If a foreign language is identified, the AI will translate the entire conversation.
This translation capability extends to voicemail messages and interactions within our web conferencing service as well.
Automatic Translation
Over 100 Languages
Te Reo Maori Included
Voicemail Transcription & Dictation
New voicemail messages can be delivered via email or SMS, complete with a full and accurate transcript. Additionally, our AI voice features, including sentiment analysis and language translation, are applied to these messages.
Receiving voicemail messages with transcripts and analysis through your preferred method saves time and ensures you don’t miss any important communications. It also offers an alternative for younger users who may not usually listen to voice messages, making it easier to stay connected.
Voicemail Transcription
Email or SMS Delivery
Auto Language Translation
Transcription Alerts
Receive instant alerts for interactions that may need immediate attention with our triggers feature.
Our AI platform can automatically detect from the transcript if a follow-up action is required after a phone call such as the promise of a call back. We will send you an email alert with the reason for the follow-up along with a calendar event to add to your calendar if required.
You can also set up alerts to notify you of calls containing specific keywords or phrases, or those that include profanity or threatening language. This allows you to respond quickly to potential safety concerns.
Additionally, triggers can be configured to alert you when a call results in a low sentiment score. You can define the threshold for these alerts directly in our web portal, ensuring you stay in control of the notifications you receive.
Keyword Triggers
Low Call Sentiment Alerts
Profanity or Threat Alerts
Text to Speech Generator
Create natural-sounding audio files from your own scripts and seamlessly integrate them into your phone system.
Choose from a variety of voices and accents to suit your needs and maintain your professional image.
Effortlessly generate audio for Auto Attendant, Busy Messages, Voicemail greetings, and more.
Natural Sounding Audio Files
Multiple Accent Options
Easy Integration
Understand Your Business
AI insights can offer valuable information that enhances your understanding of your business.
Improve Customer Service
Gaining insights into your customers' feedback can help you enhance your service delivery.
Facilitate Staff Training
Seeing how staff engages with customers can reveal the need for additional training.
Save Time & Money
Automating manual processes, such as answering incoming calls, can save you time and money.
Future Roadmap for AI Voice
We've only scratched the surface of possiblities for AI voice. Here are our plans for the near future.
Q4 2024AI Receptionist
Automatically direct calls to the right departments and transfer to user extensions based on callers verbal requests.
Q4 2024AI privacy enhancements
A number of privacy enhancements including automatic identification of private calls and removing credit card details from recordings and transcriptions
Q1 2025AI Support Agent
Auto attendant that answers customer questions about your business and directs calls to the correct person based on your company knowledge base.
Q2 2025AI Web Conferencing
Automatically create notes, action points and full transcripts of your team meetings over Hero Web Conferencing.
Q3 2025 Integrations with third party tools
Hero AI will integrate with many third party applications to enrich your experience and make training your AI Receptionist much easier.
Testimonials
AI Voice Pricing
AI Voice features can be added to any of our VoIP plans or SIP Trunk plan. The tools listed under basic AI are included free in all of our plans by default.
AI Voice is charged per account, not per phone number.
AI Voice Lite
Free with all VoIP Plans
- Call Transcription & Summary
- Call Sentiment Analysis
- AI Receptionist
- Automatic Language Translation
- Voicemail Transcription
- Transcription Alerts
- Available in a few hours
- Retroactive Call Transcriptions and Sentiment Analysis
- Full API Access
Advanced AI Voice
$10 / month ($11.50 incl GST)
- Call Transcription & Summary
- Call Sentiment Analysis
- AI Receptionist
- Automatic Language Translation
- Voicemail Transcription
- Transcription Alerts
- Available within minutes
- Retroactive Call Transcriptions and Sentiment Analysis
- Full API Access
AI Support Agent
Coming Soon
- Answer incoming calls from customers and have human-like conversations.
- Automatically direct calls to the correct department.
- Provide automated customer support based on your knowledge base.
- Provide automated accounts support by connecting to your accounts system.
- Connect to third party applications to provide AI bot information and training.
Ready to harness the power of Hero AI Voice?
Register for a free 30 day trial of our VoIP plans
Contact
Have questions? Please contact us using any of the options below.
Address
Level 9, 220 Queens Street, Auckland 1010, New Zealand
Call Us in New Zealand
0800 YOUR HERO (0800 968 743)
Call Us from Overseas
+64 9 242 0001