Mobile Connect
Power up your mobile calling with Hero. Stay with your existing mobile carrier, while adding enhanced call features, AI tools and global calling to your mobile number.
Your Mobile Number, Upgraded
Mobile Connect adds the power of Hero's Cloud PBX to the mobile number you already use.
Keep Your Mobile Carrier
No need to move your mobile plan to Hero. Your SIM, carrier, mobile data, and SMS messages stay on your existing handset.
Cloud PBX Features
Add call recording, AI transcripts, queues, attendants, hunt groups, simultaneous ringing, screening, reporting, and more.
AI Call Handling
Use Answer Hero, AI receptionists, appointment booking, AI Agents, transcripts, summaries, and smarter missed-call workflows.
Call Over WiFi or VoIP
Make and receive mobile calls through the Hero Connect app anywhere in the world, helping avoid roaming costs and poor coverage.
Keep Your SIM. Keep Your SMS. Upgrade Your Calls.
Mobile Connect does not require you to port your mobile number or change mobile providers.
- Keep your existing mobile carrier and plan
- Continue sending and receiving SMS on your handset
- Use your native GSM dialer whenever you want
- Turn Mobile Connect on or off when needed
We Do Not Replace Your Mobile Carrier. We Power Up Your Calls.
Mobile Connect works with your existing mobile service. Your handset stays on your current carrier, and SMS messages continue to work the way they do today. What changes is how your voice calls can be handled.
You can choose to route all incoming mobile calls through Hero for the full Cloud PBX experience, or simply replace mobile voicemail with Answer Hero. If you want to make a private call outside Hero, you can use your phone's normal mobile dialer at any time.
No mobile port required
SMS stays on your handset
Use GSM calling whenever you choose
Choose How Hero Handles Your Mobile Calls
Mobile Connect gives you two practical ways to upgrade your mobile calling, without changing your mobile provider.
Option 1: Route all mobile calls through Hero Connect
Forward all incoming mobile calls to Hero and answer them in the Hero Connect app. This gives your mobile number access to call recording, AI transcripts, Cloud PBX routing, reporting, group calling features, and integrations.
Option 2: Replace mobile voicemail with Answer Hero
If you do not want every call routed through Hero, you can forward only missed, busy, or unreachable calls to Answer Hero. Answer Hero can answer questions, take structured messages, book appointments, send transcripts, and collect useful caller details.
Switch on and off when you need to
You remain in control. Turn forwarding on when you want Hero to handle your calls, and turn it off when you want calls to stay entirely with your mobile carrier.
Keep private calls private
For outgoing calls you do not want routed through Hero, simply use your phone's native GSM dialer. Mobile Connect adds options without taking away the familiar mobile experience.
All Calls or Missed Calls Only
Use the full Hero Connect experience, or just replace ordinary mobile voicemail with Answer Hero.
Cloud PBX Features for Your Mobile Calls
Bring business-grade call handling, routing, reporting, and automation to your mobile number.
Call Recording
Record important mobile calls for training, compliance, dispute resolution, quality control, and customer service review.
AI Transcripts and Summaries
Turn mobile calls into searchable transcripts and summaries so your team can review details quickly without replaying every call.
Queues and Hunt Groups
Route calls to teams, hunt groups, call queues, overflow paths, simultaneous ringing, and escalation rules.
Auto Attendants
Send mobile callers through professional menus and routing flows before calls reach the right person or team.
Call Screening
Screen, identify, and route callers more intelligently before deciding whether the call should ring your mobile app.
Reporting and Visibility
Bring mobile calling into your business phone reporting, so calls are no longer hidden on individual handsets.
AI Tools for Mobile Calls
AI-Powered Call Handling for Mobile Numbers
Mobile calls can now participate in the same AI workflows as your office calls. Use AI transcripts and summaries for calls you answer, or let Answer Hero handle missed calls with a useful conversation instead of a voicemail beep.
Answer Hero can answer common questions, collect structured caller details, take detailed messages, create appointment bookings, and send your team a complete call package with transcript and audio. AI Agents and receptionists can help route, qualify, or handle calls before a human needs to step in.
Use Your Mobile Number Anywhere
When your calls route through Hero, you can answer through the Hero Connect app over internet rather than relying only on mobile voice coverage.
- Answer mobile calls overseas using VoIP
- Reduce or avoid mobile roaming call charges
- Call over WiFi where mobile coverage is poor
- Use the same Hero calling experience across devices
Make and Receive Mobile Calls Over VoIP
Mobile voice coverage is not always where your work happens. With Mobile Connect, incoming mobile calls can ring through the Hero Connect app, allowing you to answer over WiFi or mobile data from almost anywhere in the world.
This is especially useful for travellers, remote workers, and customers with poor mobile reception at home, on job sites, or inside buildings. You can use your internet connection for calls while still keeping your existing mobile number, SIM, carrier, and SMS service.
Avoid roaming call costs
Call over WiFi
Keep your mobile carrier
The Hero Connect App Adds Team Features to Mobile Calls
Your mobile calling becomes part of your wider business communication system.
Presence
See contact presence and know when teammates are available, busy, away, or already on a call.
Call Pickup
Use group calling features such as call pickup so teams can help answer each other's calls.
Conference Calling
Bring people into calls and collaborate from your mobile app instead of being limited to a normal handset call.
Group Features
Mobile calls can participate in team workflows, routing groups, shared call handling, and business calling rules.
Connect Mobile Calls to Your Tools
- APIs for custom workflows
- Webhooks for real-time events
- Routing to Microsoft Teams
- Support for selected third-party apps
Integrations, APIs, Webhooks, and Teams Routing
Once mobile calling is part of Hero, your mobile call activity can connect to broader business systems. Use APIs and webhooks to trigger workflows, send call events to other platforms, or build custom reporting and automation.
Calls can also be routed into Microsoft Teams or selected third-party apps, giving teams more flexibility in how they answer and manage mobile-originated calls.
How Mobile Connect Works
Mobile Connect is designed to be easy to try, easy to control, and easy to turn off if you need to.
1. Keep your current mobile service
Your SIM and mobile carrier stay in place. SMS remains on your handset, and your mobile plan does not need to move to Hero.
2. Choose your mobile call flow
Route all mobile calls through Hero Connect, or forward only unanswered, busy, and unreachable calls to Answer Hero.
3. Follow simple forwarding instructions
The portal sends setup instructions to your mobile. Once forwarding is active, Hero tests the call path before activating the service.
4. Answer calls through Hero
Use the Hero Connect app and Cloud PBX features for business calls, including AI tools, routing, recording, transcripts, and team features.
5. Turn it off whenever you want
You can disable forwarding and return calls to your ordinary mobile flow. For private outgoing calls, just use your native GSM dialer.
Keep the Mobile. Add the Power.
Mobile Connect gives your mobile number access to Hero's cloud calling, AI, routing, and app features.
Ready to power up your mobile calling?
Keep your mobile carrier, keep SMS on your handset, and bring Hero's Cloud PBX and AI calling features to the mobile number you already use.
Contact
Have questions? Please contact us using any of the options below.
Address
Level 9, 220 Queen Street, Auckland 1010, New Zealand
Call Us in New Zealand
0800 YOUR HERO (0800 968 743)
Call Us from Overseas
+64 9 242 0001